2015 Insurance Executive Conference
 


Title
Chief Customer Officer
Company
Prudential Financial, Inc.
Bio
Naveen Agarwal is responsible for enabling digital and data analytics driven customer experience for all of Prudential’s US customers including consumers, intermediaries and institutions. His team is responsible for Prudential.com, and all logged on customer websites. He is also the executive sponsor of the US Marketing Caucus, and leads big data analytics efforts of the company to enable deep data insights to serve our customers and businesses better. Prior to Prudential, Naveen was CEO of Pricelock, a startup helping energy professionals to hedge and transact physical energy contracts. Naveen joined the company at its inception in Silicon Valley and was instrumental in growing the business to multiple billion dollars in transaction volumes. Naveen has deep experience in digitally enabled financial services businesses in both institutional and consumer space. He was President of E*TRADE Capital Management where he managed E*TRADE's retirement, mutual fund, wealth management, lending, and corporate stock plan business. Naveen has also served as Vice President at SunGard, driving its institutional interest rate and FX derivatives trading and risk management systems business. Naveen brings entrepreneurial, marketing, data and digital expertise to our company and is actively involved with several Silicon Valley technology and Venture Capital firms. Naveen holds an MBA from Haas School of Business, UC Berkeley, CA and Bachelors in Computer Science & Engineering from IT-BHU, Varanasi, India.